Refund policy

If the fit is off or the product reaches you in the wrong condition, we want to sort it quickly. This policy explains how returns, size exchanges and refunds work for So Called Clothing orders.

Return window: 7 calendar days from delivery
Item condition: Unused, unwashed and with original tags attached
Refund timeline: Usually 5–7 business days after approval

1. Seven-day return policy

You can request a return or size exchange within 7 calendar days from the date your order is marked delivered. Submit your request through our Contact page, email support@socalledclothing.com, or message us on WhatsApp. Include your order ID, item name, size ordered and the reason for the request.

2. Eligible return conditions

  • The item must be unused, unwashed and free from perfume, stains or damage caused after delivery.
  • All original tags, labels and packaging must still be attached or included.
  • If you received a damaged, defective or incorrect item, report it within 48 hours of delivery with clear photographs or an unboxing video.

3. Non-returnable cases

  • Products sent back after the 7-day return window.
  • Items that have been worn, washed, altered, damaged after delivery or returned without their original tags.
  • Any final-sale, customized or made-to-order item when that restriction was clearly shown on the product page at the time of purchase.

4. Refund and exchange process

Once your return reaches us and passes our quality check, we process the next step according to the payment method used for the order.

  • Prepaid orders: Approved refunds are returned to the original payment source.
  • Cash on delivery orders: Approved refunds are processed through UPI, bank transfer or store credit after payout details are confirmed.
  • Size exchanges: Exchanges depend on size and stock availability when the return is approved.

Original shipping charges are normally non-refundable unless the issue resulted from an incorrect, damaged or defective item delivered by us.

5. Refund timing

Approved refunds are usually processed within 5–7 business days after the returned item passes our quality check. Your bank or payment provider may require additional time before the credit appears in your account.

6. Support and grievance handling

Use our Contact page, email support@socalledclothing.com, or message us on WhatsApp. Include your order ID, phone number, product name, size, colour and a short explanation so we can help quickly.

We aim to acknowledge support requests within 48 hours. If your complaint remains unresolved, you can contact India's National Consumer Helpline by calling 1915 or visiting consumerhelpline.gov.in.